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Description

Customers For Life: How to turn that One-Time Buyer into a Lifetime Customer
Carl Sewell and Paul B. Brown
Broadway Business
July 1 2009

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service’ apply to today’s world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.

Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it.

About Iceberg
The Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.

Features
– Attractive interface provides a natural reading experience with full pagination.
– Table of Contents incorporates one click navigation.
– Vertical and horizontal page orientation.
– Adjust font size with a pinch, text reflows automatically.
– Search the text within a book.
– Create margin notes with user notation.

About Random_House
Random House, Inc., the world’s largest English-language trade book publisher, publishes many of the foremost and most popular fiction and nonfiction authors in hardcover, trade and mass market paperback, audio, electronic, digital and other formats. Random House, Inc. (www.randomhouse.com) is the U.S. division of Random House, the book division of Bertelsmann AG, one of the world’s leading media companies. Random House, Inc. has won the most major awards of any publishing company, including the Nobel Prize, the Pulitzer Prize, the National Book Award, and the Newbery Medal. Among the dozens of Random House, Inc. publishing divisions and imprints in the U.S. are the Bantam Dell Publishing Group, the Crown Publishing Group, the Doubleday Broadway Publishing Group, the Knopf Publishing Group, Fodor’s Travel Guides, Random House Children’s Books, the Random House Publishing Group, and the Random House Audio Publishing Group. Random House’s publishing companies in Canada, the United Kingdom, Germany, Spain, Latin America, Australia, New Zealand, South Africa, Japan, and Korea are publishing leaders in their territories.

About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in downtown New York City. For more information, visit www.scrollmotion.com.

Support
If you have any technical problems please email us at [email protected] before you post a review.

Screenshots

  • Customers For Life: How to turn that One-Time Buyer into a Lifetime Customer by Carl Sewell and Paul B. Brown Screenshot
  • Customers For Life: How to turn that One-Time Buyer into a Lifetime Customer by Carl Sewell and Paul B. Brown Screenshot

Stats for Customers For Life: How to turn that One-Time Buyer into a Lifetime Customer by Carl Sewell and Paul B. Brown

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