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ITILv3 Foundation-Complete
Post Date:
2016-10-24 20:15:35

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Advanced Mobile Video Learning -ITIL Foundation v.3 – Complete Course
Produced by CareerAcademy
This App contains the following content:

1. About the ITILv3 Foundation Course (15:03)
2. Introduction to ITILv3 (8:07)
3. Service Management (7:32)
4. Functions, Processes & Roles (5:02)
5. Service Lifecycle (4:53)
6. Introduction to Continual Service Improvement (12:29)
7. Continual Service Improvement (11:43)
8. Governance & The Improvement Process (15:29)
9. Roles and Activities (10:28)
10. Introduction To Service Operation (23:24)
11. Incident Management (25:03)
12. Event Management (5:37)
13. Request Fulfillment (3:50)
14. Problem Management (8:09)
15. Access Management (4:33)
16. Management Functions (22:42)
17. Introduction to Service Transition (21:04)
18. Transition & Support Management (3:04)
19. Change Management (29:02)
20. Service Asset & Configuration Management (8:57)
21. Release and Deployment Management (9:24)
22. Service Validation & Testing (3:28)
23. Evaluation (6:28)
24. Knowledge Management (4:01)
25. Roles and Technologies (3:09)
26. Introduction to Service Design (22:49)
27. Service Solution Design and Models (17:47)
28. Service Catalog Management (6:30)
29. Service Level Management (32:33)
30. Capacity Management (7:45)
31. Availability Management (5:01)
32. Service Continuity Management (5:13)
33. Information Security Management (4:24)
34. Supplier Management (3:41)
35. Practical Service Design (6:51)
36. Design Tools (4:58)
37. Design Risks (12:41)
38.Introduction to Service Strategy (12:46)
39.Service Provider Types (3:24)
40.Service Strategy Fundamentals (16:06)
41.Financial Management (4:50)
42.Service Portfolio Management (7:45)
43.Strategy, Tactics and Operations (9:36)

Over seven and a half hours of video content!

Introduction to the key concepts from the IT Infrastructure Library® (ITIL®). Contains complete video from ITIL Foundations V.3 – Mentored Learning Training course.

The complete accredited course consists of:
1. ITIL V3 Foundation Videos 1-6
2. ITIL V3 Student Manual*
3. ITIL V3 Sample Exams*
4. Online Mentoring Community*

*Available at itSM Solutions® LLC

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

The ITIL v.3 Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library and helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Our Expert
Patrick Von Schlag – Patrick has worked in the Information Technology field for over 25 years and brings his extensive expertise to our courses. He has helped establish IT service management programs for a variety of organizations including pharmaceutical, energy, and software companies. Patrick was a part of one of the original service management teams in the United States. He has been a member of several CompTIA boards and is a member of the ITSM forum.


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