App Freshness



The Customer Signs Your Paycheck
Frank Cooper

August 17, 2009

Positive Service Gets Positive Results—
Every Time!

Customer loyalty is becoming harder to establish and just as difficult to
maintain. This is truer than ever in today’s hyperdigital world, where a single
customer venting his or her dissatisfaction on a blog or social network can
amass an army of anti- you activists—and send your business spiraling.

The Customer Signs Your Paycheck reveals the secret to ensuring customer
contentment during every interaction. Inside, Frank Cooper examines the
elements at the heart of quality customer service, which begin with selfawareness
and confidence. You’ll learn:
The 10 commandments for customer relations
Eight habits to help you get ahead
The easiest way to handle customer complaints
A simple method for remembering names

You’ll immediately take note of dramatic changes in the way you deal with
difficult personalities, customer complaints, and other challenges that come
with the territory.
Why drive customers to the competition? It really is easy to provide superb
service, even when dealing with today’s highly empowered and demanding

About Iceberg
The Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.

– Attractive interface provides a natural reading experience with full pagination.
– Table of Contents incorporates one click navigation.
– Vertical and horizontal page orientation.
– Adjust font size with a pinch, text reflows automatically.
– Search the text within a book.
– Create margin notes with user notation.

About McGraw-Hill
McGraw-Hill authors represent the leading experts in their fields & are dedicated to improving the lives, careers, & interests of readers worldwide.

About Scrollmotion
ScrollMotion, creator of the Iceberg Reader, is a content technology company based in New York City. For more information, visit

If you have any technical problems please email us at [email protected] before you post a review.


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